Refund policy
Last Updated: July 2026
At Bar Tools Express, we are committed to providing premium bartending equipment and outstanding customer service. If you are not completely satisfied with your purchase, we're here to help. This Returns & Refund Policy explains your rights and the process for returning items purchased from www.bartoolsexpress.com.
1. Returning an Item
If you change your mind, you may return your purchase within 14 days of receiving your order, in accordance with the Consumer Contracts Regulations 2013.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories and documentation.
- Include proof of purchase (order confirmation or invoice).
- Be authorised by Bar Tools Express before being returned.
To request a return, please contact us at:
Email: orders@bartoolsexpress.com
Once your request has been approved, we will provide instructions for returning your item.
2. Return Shipping
Unless the item is faulty, damaged, or supplied in error, customers are responsible for the cost of returning goods.
For your protection, we recommend using a tracked and insured delivery service, as Bar Tools Express cannot accept responsibility for items lost or damaged during return transit.
Original delivery charges are non-refundable unless the return is due to our error.
3. Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery by emailing orders@bartoolsexpress.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging
Once reviewed, we will arrange, where appropriate:
- A replacement
- A repair
- A full refund
- A partial refund where agreed
There will be no additional cost to you if the issue is due to our error.
4. Exchanges
If you wish to exchange an item for a different product, we recommend returning the original item (once authorised) and placing a new order through our website.
This ensures the quickest processing and product availability.
5. Non-Returnable Items
For hygiene, safety and commercial reasons, we cannot accept returns for:
- Products that have been used.
- Items damaged through misuse, accidental damage or improper care.
- Personalised or custom-made products.
- Clearance, discontinued or Final Sale items (unless faulty).
- Gift Cards.
This policy does not affect your statutory consumer rights.
6. Refunds
Once we receive and inspect your returned item, we will notify you by email of the outcome.
If your refund is approved:
- Your refund will be processed using your original payment method.
- Refunds are typically processed within 3–5 business days of inspection.
- Depending on your payment provider, funds may take an additional 5–10 business days to appear in your account.
If your return does not meet the conditions outlined in this policy, we may be unable to issue a refund and the item may be returned to you.
7. Business (Trade) Orders
Orders placed by trade customers, hospitality venues or businesses may be subject to separate terms agreed at the time of purchase.
If you have any questions regarding a business order, please contact us before returning any goods.
8. Your Consumer Rights
Nothing within this Returns & Refund Policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.
9. Contact Us
If you have any questions regarding returns, refunds or your order, please contact us:
Bar Tools Express
Email: orders@bartoolsexpress.com
Website: www.bartoolsexpress.com
Our team aims to respond to all enquiries within one business day.
At Bar Tools Express, we believe buying professional bar equipment should be simple and worry-free. If something isn't quite right, we'll work with you to resolve it quickly, fairly and professionally.