Cancellation policy
Last Updated: July 2026
At Bar Tools Express, we understand that plans can change. This Purchase Options Cancellation Policy explains how customers may cancel orders before they have been dispatched.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible by emailing:
Please include:
- Your order number
- Your full name
- The reason for cancellation (optional)
We will make every effort to cancel your order before it is processed for dispatch.
Orders Not Yet Dispatched
Orders that have not yet been dispatched can usually be cancelled free of charge.
If your cancellation request is received before your order enters our fulfilment process, you will receive a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, although your payment provider may require additional time to complete the transaction.
Orders Already Dispatched
Once an order has been dispatched, it can no longer be cancelled.
If you no longer require the products, you may return them in accordance with our Returns & Refund Policy after delivery.
Any return shipping costs will be the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.
Split Shipments
Bar Tools Express operates from two fulfilment warehouses located in the United Kingdom and Europe.
If your order is being shipped in multiple consignments, it may not be possible to cancel every shipment if part of your order has already been dispatched.
Where possible, we will cancel any items that have not yet entered the dispatch process and refund those items accordingly.
Custom or Special Orders
Orders for personalised, customised, made-to-order or specially sourced products cannot be cancelled once production or procurement has begun.
If you are unsure whether your order qualifies, please contact our customer support team before placing your order.
Business (Trade) Orders
Trade and business orders may be subject to separate cancellation terms agreed at the time of purchase.
Please contact us directly to discuss any amendments or cancellations relating to trade orders.
Refunds Following Cancellation
Where a cancellation is accepted, refunds will be issued using the original payment method.
We aim to process approved refunds within 3–5 business days of confirming your cancellation.
Depending on your bank or card provider, it may take an additional 5–10 business days for the funds to appear in your account.
Contact Us
If you need to cancel or amend your order, please contact us as soon as possible:
Bar Tools Express
Website: www.bartoolsexpress.com
Email: orders@bartoolsexpress.com
Our customer support team aims to respond to all enquiries within one business day.
We always strive to process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible, and we'll do our best to assist you.